Refund Policy
We stand behind our products. This policy outlines refund terms for all purchases on ikeigwe.com.
Last Updated: March 2026
Courses & Educational Content
A 14-day refund period applies from the date of purchase, provided you have not accessed more than 25% of the course content.
- Within 14 days and less than 25% accessed → full refund
- More than 25% accessed → not eligible
- After 14 days → not eligible regardless of access
AI Automation Agents
A 14-day refund period applies, provided the agent has not been deployed or activated.
- Workflow files corrupted or fail to import
- Agent doesn't perform described functions
- Technical issues we cannot resolve
- Change of mind after deployment
- User error or misconfiguration (we'll help free)
- Third-party platform changes after purchase
If you're having setup issues, contact us before requesting a refund — most issues can be resolved quickly.
How to Request a Refund
Email [email protected] with your order details and a description of the issue. We respond within 48 hours. Approved refunds are processed via Stripe within 5-7 business days to your original payment method.
Governing Law
This policy is governed by the laws of England and Wales and forms part of our Terms and Conditions. Nothing affects your statutory consumer rights under UK law.
Ikeigwe AI Solutions Limited, company number 16943593, registered in England and Wales. Registered office: 302 Rotton Park Road, Birmingham, B16 0JR.